Honeywell ThermaWave 6 Ceramic Heater (HCE870)

• Question: Can extension cords be used with heaters?

  Answer: You should avoid the use of an extension cord as it may overheat. However, if you have to use an extension cord , be sure it is a polarized cord of 14 AWG minimum and rated no less than 1875 watts. Cords should also not be under rugs or carpets.

• Question: Can our heaters be used in bathrooms?

  Answer: No, this heater is not designed for use in a bathroom or other humid areas, such as a laundry room or an open porch. Not only is there a risk of electrocution in moist environments, but damp locations, especially bathrooms, create a situation where moisture can collect on the heating element. Over time this moisture can cause serious damage to the element and the heater. Using this heater in the bathroom will void the warranty. Only our Honeywell VersaHeat Heater (HHF260) is designed for bathroom use.

• Question: How can you clean heaters?

  Answer: Our heaters are not meant to be dissembled for cleaning. Be sure your heater is in the OFF position. Unplug the heater before cleaning, and wait for it to cool. Use a soft, dry cloth to clean only the external surfaces.

• Question: How much do heaters cost to operate?

  Answer: The cost of running your heater depends on the price your electric company currently charges you per kilowatt hour. The average cost per kilowatt hour in the U.S. is approximately 13 Cents. The formula for determining the cost of operation is as follows: (Wattage x .001) x Cost per Kilowatt Hour = Cost to operate

• Question: How come the thermostat on my heater is reading different than the thermostat on my wall?

  Answer: The wall unit is gauged to read the whole room, while the heater is gauged to read the air that passes through the unit. As you run the unit for a longer time, and it heats up the room, you will notice that this differential will become very minimal.

• Question: Why would a cord on a heater be getting hot?

  Answer: All of our heaters operate at around 1500 watts. This amount of electricity may cause your cord to become warm - this is normal. You should be able to put your hand around the cord and feel that it is warm to the touch, but it shouldn't be too hot to handle. If the cord is so hot that it is hard to hold in your hand, then there may be a problem with the outlet the heater is connected to. A loose fit in the outlet will cause the plug to overheat, as is stated in all of our heater manuals. If your cord becomes too hot to touch, discontinue use immediately and contact a qualified electrician to inspect the outlet before any further use.

• Question: The heater was running fine and now won’t run, what should I do?

  Answer: Because heaters are running at such high wattage, inconsistencies in power could trip an internal breaker. Try unplugging the unit and leaving it unplugged for about 20 minutes. This should reset the unit. 

  Also, if there is more than one heater connected on the same circuit in the house, it could trip the circuit breaker and shut the unit and other appliances connected on that circuit.

• Question: Where is the best place to put my heater?

  Answer: Place the heater on a firm, level, open surface free from obstructions and at least 3 Feet (0.9m) away from any wall or combustible material.  DO NOT use on an unstable surface such as bedding or deep carpeting.  Be sure the heater is NOT in a position where it may be a tripping hazard.

• Question: Why does my unit randomly shut down?

  Answer: If your heater shuts off unexpectedly or fails to operate, one of the heater safety features may have been activated.

  • Safety features on the Thermawave 6 that may have been activated include: 
    • Tip-Over Switches
    • Overheat Protection
    • Auto Shut-off timers
  • Be sure your heater is plugged in and that the electrical outlet is working.
  • Check for any obstructions.  If you find an obstruction, turn the heater OFF and unplug it.  Allow the heater to cool completely, then remove the obstruction.  Wait at least 10 minutes, then plug the heater back in and follow the OPERATION instructions for your model heater.

  Honeywell ThermaWave 6 Ceramic Heater (HCE870)

• Question: Why does my unit continue to blow air after the heat level’s been reached or it’s been turned off?

  Answer: After the unit is turned off, the fan will continue to operate for up to 1 minute in order to cool the unit down. Do not unplug the unit until the fan has completely stopped running.