Heater Support & FAQs

Browse our heater support pages to find general product guidance, safety features of your heater, and product FAQs. Access our product support pages below with frequently asked questions about your specific heater.

Safety MattersSafety Matters

Our Safety Matter® program is constantly evolving to ensure that our products are made with innovative, tried and tested safety features. All of our heaters come with the standard industry heater safety requirements which includes one overheat device, a visible power light, a UL rated power cord, and flame resistant plastic. With our Safety Matters® program, we go above the standard industry requirements and offer even more safety features, which includes features like tip-over switches, cool touch housing, additional overheat protection and more! Check out our Safety Matters® page to learn about the features in your heater. 

Learn more about your heater and our Safety Matters® program →

Using Heaters Safely

Heaters can help keep you cozy and warm, and using them safely is important. Here are some tips for heater safety.

Using Heaters Safely

Product Specific Support

Find fequently asked questions, how-to videos, owner's manuals and additional support for your specific heater.