Heater Support
Browse our heater support pages to find general product guidance, safety features of your heater, and product FAQs. Access our product support pages below with frequently asked questions about your specific heater.
Our Safety Matter® program is constantly evolving to ensure that our products are made with innovative, tried and tested safety features. All of our heaters come with the standard industry heater safety requirements which includes one overheat device, a visible power light, a UL rated power cord, and flame resistant plastic. With our Safety Matters® program, we go above the standard industry requirements and offer even more safety features, which includes features like tip-over switches, cool touch housing, additional overheat protection and more! Check out our Safety Matters® page to learn about the features in your heater.
Learn more about your heater and our Safety Matters® program →
Using Heaters Safely
Heaters can help keep you cozy and warm, and using them safely is important. Here are some tips for heater safety.
Product Specific Support
Find frequently asked questions, how-to videos, owner’s manuals and additional support for your specific heater.
UberHeat® 5
Model #: HCE210
UberHeat® Plus
Model #: HCE220
ThermaWave™ 6
Model #: HCE870
UberHeat™
Model #: HCE200
EnergySmart® Cool Touch
Model #: HZ-7300, HZ-7304
360° Surround Heat®
Model #: HHF360
360° Digital Surround Heat®
Model #: HHF370
2 Position
Model #: HHF250
VersaHeat™ 2 in 1 Heater + Fan
Model #: HHT260
HeatBud®
Model #: HCE100
Slim Design Mini Tower
Model #: HCE311
Slim Design Tower
Model #: HCE317
Slim Design Tower
Model #: HCE322
Slim Design Tower
Model #: HCE323
ThermaWave
Model #: HZ-860
TurboForce® Power
Model #: HHF550
TurboForce® Power Digital
Model #: HHF565
HeatGenius™
Model #: HCE840
Digital Electric Radiator
Model #: HZ-789
Infrared Heater
Model #: HZ-970
ComfortTemp™ 4
Model #: HCE640
ComfortTemp™ 4 Dx
Model #: HCE645