We are currently experiencing higher than normal call and email volumes, please visit our support page to find answers to common questions.

Heater FAQs



How do I setup my heater?

Simply unpack heater and save all packaging materials for off-season storage.

Place the heater on a firm, level, open surface, free from obstructions and at least 3 feet (0.9m) away from any wall or combustible material.

Do not use on an unstable surface such as bedding or deep carpeting.

Be sure the heater is not in a position where it may be tripped over by children or pets.



Where is the best place to put my heater?

Place the heater on a firm, level, open surface, free from obstructions and at least 3 feet (0.9m) away from any wall or combustible material. Be sure the heater is not in a position where it may be tripped over by children or pets.



How do I register my product for warranty?

Please go to warranty-registration to register your product and receive product information updates and get the chance to receive special promotional offers. 



Where can I find replacement parts?

Please reach out directly to our Consumer Relations department at 1-800-477-0457 or email: [email protected].  Please be sure to have your product model number for reference.  You can find the model number on the bottom of the unit. 



How do I set the temperature/thermostat?

Each device has a different way to set the temperature/thermostat.  Please review your Owner’s Manual for your device settings.  You can download a copy of your Owner’s Manual from support



What does it mean when my unit beeps, then stops heating?

There are 2 reasons that this may happen.

Your tip over switch has been activated. Right the tipped over heater and turn the unit On. The device will reset.

The sensor that detects the temperature has become compromised and the device will not work anymore.  If this happens please contact our Consumer Relations department at 1-800-477-0457 or email: [email protected]



What does an E1 error mean?

The E1 error code indicates that there is a malfunction with the tip-over switch on the unit. You will no longer be able to operate your unit. If this happens, please contact our Consumer Relations department at 1-800-477-0457 or email: [email protected].  



Why does my unit randomly shut down?

There may be different reasons why your heater has shut down. See below for some things to check:

Be sure it is plugged in and that the electrical outlet is working.

Check for any obstructions. If you find an obstruction, turn the heater OFF and unplug it.

Allow the heater to cool completely, then remove the obstruction. Wait at least 10 minutes, then re-plug the heater in.

Check your Thermostat Control setting. The unit may simply be off because you have reached your desired heat setting.

One of your safety features may have been activated. Read your Owner’s Manual to see which safety features your device is equipped with.



Why does my unit continue to blow air after the heat level’s been reached or it’s been turned off?

In order to continue circulating heated air, once our heater fans reach the desired heat level or temperature selected the fan will continue to blow heated air.

After pressing the power button to turn off, the unit will continue to blow air to cool down the internal components.



Contact Honeywell

We are currently experiencing higher than normal call and email volumes and ask you to use our support page to find answers to common questions to more quickly serve your needs. We wish you and your family continued health and safety.

Personal Information

Product Information

  • Locate your product’s model number:Usually on the bottom of the machine or on the back of the motor, engraved into the plastic or on a sticker

    Locate your product’s date code: The date code is a 5 digit number stamped into one of the metal prongs on the plug of your unit.

Contact Us

Contact Us

We are currently working on upgrading our systems to better support your needs. Our regular support will resume Monday, August 31st at 9:00am EST. In the meantime, we invite you to visit our enhanced FAQ’s in an effort to better serve your needs.

Contact Us

Looking forward to serving you,

Honeywell